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Recover Exchange Server

You have a failed Exchange Server, an attacked Exchange Server, or an Exchange Server with many issues. That’s not something you want to have. What you want is an Exchange Server that’s up and running without any issues because stability and security are essential. This article will show how to rebuild or recover an Exchange Server from a backup.


The Exchange Server is attacked, or it’s not starting anymore. What to do now? In this case, it’s best to recover Exchange Server. In our example, we have 1x Exchange Server 2019 (EX01-2019) running in the organization that we like to rebuild.

When to recover Exchange Server?

There are different reasons why you want to recover Exchange Server:

  • Exchange Server attack
  • Exchange Server crashing
  • Exchange Server not starting

A standalone Exchange Server is a server that is not a member of a DAG. It means that when one Exchange Server is offline, the mailboxes will not switchover to another server.

Note: One of the big reasons you want to configure an Exchange DAG is for High Availability. If one Exchange Server fails, the mail flow in the environment keeps on going until you repair or rebuild the broken Exchange Server.

What if you have an Exchange Server which is a DAG member and failed? The approach is different, and you can follow Recover Exchange DAG member server.

Important: Configure a backup for Exchange Server. An Exchange recovery does not get your mailbox data back. It will only restore the configuration.

How to recover Exchange Server

Let’s look at how to recover a standalone Exchange server step by step.

Step 1. Check current situation

Exchange Server 2019 is running in the organization with computer name EX01-2019. That’s the Exchange Server that we like to recover. If the Exchange Server is offline and you can’t start it up, you can proceed further.

The information shown here makes it easier to understand what’s currently running.

Recover Exchange Server mailbox server status

There are 2 mailbox databases mounted.

Recover Exchange Server mailbox databases status

The drives look like this.

Recover Exchange Server drives

Step 2. Reset Exchange Server computer account

Reset the Active Directory computer account for the failed Exchange Server. We will do that because:

  • We will be able to rejoin the new server to Active Directory under the old computer name
  • It allows the recovery process to retrieve all configuration data from Active Directory for the failed Exchange Server

Important: Do NOT DELETE the computer account but RESET the computer account.

Start Active Directory Users and Computers (ADUC). Find the Exchange Server computer account. Right-click the computer account and click on Reset Account.

Recover Exchange Server reset computer account

Step 3. Install Windows Server

Build a new Windows Server or deploy one from a template. Make sure that you:

  1. Activate Windows Server
  2. Download and install the latest Windows Updates
  3. Configure computer name with the same name as the old one
  4. Configure static IP address with the same IP address as the old one
  5. Join the computer to the domain

Note: The target server must use the same version of Windows Server as the failed server. For example, you can’t recover a failed Exchange 2016 server that was running Windows 2012 R2 on a new server that’s running Windows 2016, or vice-versa.

In our example, we configured Windows server 2019 with the name EX01-2019. The internal IP address is and joined to the domain exoip.local.

Step 4. Download Exchange Server

Go to the following page to get a list of the Exchange Server versions. The page will show you the Exchange Server build numbers and release dates. Scroll down to the Exchange Server that you need. Download and save the ISO image. Microsoft does remove older Exchange CUs when newer versions are released. You can use an unofficial website to download an older Exchange Server ISO file.

Suppose you do not have the installation media for the Cumulative Update (CU) version that was installed on the server to be recovered, you can recover a server using the latest available Cumulative Update. Once the upgrade is successful, AdminDisplayVersion in Exchange Management Shell or msExchVersion attribute on the recovered server will show the old build number and this is cosmetic in nature. We can either run setup /m:upgrade /IAcceptEchangeServerLicenseTerms or wait for the next Cumulative Update release and perform the upgrade which will correct this.

In our example, we will download and recover Exchange Server EX01-2019 with the latest available Exchange Server 2019 Cumulative Update.

Step 5. Install Exchange Server prerequisites

Read more in the article Install Exchange Server prerequisites.

Note: The target server should have the same general performance characteristics and hardware configuration as the lost server.

  1. Install required Windows components
  2. Install .NET Framework
  3. Install Visual C++ Redistributable for Visual Studio 2012
  4. Install Visual C++ Redistributable Package for Visual Studio 2013
  5. Install IIS URL Rewrite Module
  6. Install Unified Communications Managed API 4.0 Runtime

After all of the above tasks are completed, reboot the server.

Step 6. Create disk drives or mount points

Read more in the article Configure ReFS volume Exchange 2013/2016/2019.

Note: The same disk drive letters that were used for mounted databases on the lost server must also exist on the target server.

In our example, we didn’t create the disks and copy the mailbox databases to it. That’s because the database and log files are on separate disks. So the only thing we had to do is add the existing virtual hard disks on the Virtual Machine EX01-2019.

The drives look like this.

Recover Exchange Server mount drives

The database DB01.

Exchange database file

The database DB01 logs.

Exchange database log files

Suppose you have the mailbox databases on the same Exchange Server hard disk. Copy the mailbox databases from a backup and mount them on the Exchange Server that you will recover too.

Step 7. Set account permissions

The account that you’ll use to make the server recovery requires the following permissions:

  • Domain Admins security group membership
  • Exchange Organization Management role group membership

Step 8. Get Exchange location path

If Exchange is installed in a location other than the default location of %ProgramFiles%\Microsoft\Exchange Server\V15, you must include the /TargetDir:<Path> switch in the Setup.exe /Mode:RecoverServer command to specify the location of the Exchange program (binary) files. If you don’t use the /TargetDir switch, the Exchange files will be installed in the default location when you recover the Exchange server.

Note: Check the failed Exchange Server location. If it’s not in the default location, you must include the target directory in the command.

To find the install location of Exchange on the lost Exchange server, do the following steps:

Open Administrative Tools and start ADSI Edit. Another way is to type adsiedit.msc in the Windows Search. Once opened, right-click ADSI Edit in the left pane and select Connect to. Select Configuration in the well known Naming Context. Click OK.

Recover Exchange Server ADSI Edit connect to configuration

Navigate in ADSI Edit.

Configuration > CN=Configuration,DC=exoip,DC=local > CN=Services > CN=Microsoft Exchange > CN=EXOIP > CN=Administrative Groups > CN=Exchange Administrative Group (FYDIBOHF23SPDLT) > CN=Servers.

Right-click the failed Exchange Server object. Select Properties.

Recover Exchange Server ADSI Edit Exchange Server properties

Find the msExchInstallPath attribute. This attribute stores the current installation path. In our example, the default Exchange install location was used. So, we will not use the /TargetDir:<Path> switch.

Recover Exchange Server install path

Step 9. Recover Exchange Server

Mount the Exchange Server ISO.

Mount Exchange ISO

Start Command Prompt as administrator. Run the Setup.exe /Mode:RecoverServer command to restore Exchange Server. In our example, the ISO is mounted to the I: drive.

C:\>I:\Setup.exe /IAcceptExchangeServerLicenseTerms_DiagnosticDataOFF /Mode:RecoverServer

Microsoft Exchange Server 2019 Cumulative Update 11 Unattended Setup

Copying Files...
File copy complete. Setup will now collect additional information needed for installation.

Mailbox role: Transport service
Mailbox role: Client Access service
Mailbox role: Mailbox service
Management tools
Mailbox role: Client Access Front End service
Mailbox role: Front End Transport service

Performing Microsoft Exchange Server Prerequisite Check

    Configuring Prerequisites                                                                         COMPLETED
    Prerequisite Analysis                                                                             COMPLETED

Configuring Microsoft Exchange Server

    Preparing Setup                                                                                   COMPLETED
    Stopping Services                                                                                 COMPLETED
    Copying Exchange Files                                                                            COMPLETED
    Language Files                                                                                    COMPLETED
    Restoring Services                                                                                COMPLETED
    Language Configuration                                                                            COMPLETED
    Mailbox role: Transport service                                                                   COMPLETED
    Mailbox role: Client Access service                                                               COMPLETED
    Mailbox role: Mailbox service                                                                     COMPLETED
    Exchange Management Tools                                                                         COMPLETED
    Mailbox role: Client Access Front End service                                                     COMPLETED
    Mailbox role: Front End Transport service                                                         COMPLETED
    Finalizing Setup                                                                                  COMPLETED

The Exchange Server setup operation completed successfully.
Setup has made changes to operating system settings that require a reboot to take effect. Please reboot this server
prior to placing it into production.

Exchange Server recovery finished. Reboot the server.

Step 10. Import and assign SSL certificate

Read more in the articles How to export certificate in Exchange Server and How to import certificate in Exchange Server.

The /Mode:RecoverServer switch assigns a self-signed certificate to all Exchange Services that require SSL/TLS. If the server previously used an SSL/TLS certificate that was issued by a different certification authority, you’ll need to re-import the certificate and configure the services to use the certificate. Otherwise, users will get a certificate prompt when they try to connect (for example, in Outlook).

Step 11. Extra checks

After the recovery, go through the below configurations and configure them if it’s not set:

  • Mount mailbox databases
  • Exchange Server license
  • Virtual directories URLs
  • Send connector
  • Receive connector
  • Custom IIS settings

Note: Everything stored on Exchange Server will not recover. Only what’s stored in Active Directory.


You learned how to recover Exchange Server. Run the recover switch to recover a failed Exchange Server and go through all the post checks. Ensure that everything is set like it was. If you want to recover or rebuild Exchange Server, the same steps apply.

Did you enjoy this article? You may also like Get Exchange mailbox database mount status with PowerShell. Don’t forget to follow us and share this article.



ALI TAJRAN is a passionate IT Architect, IT Consultant, and Microsoft Certified Trainer. He started Information Technology at a very young age, and his goal is to teach and inspire others. Read more »

This Post Has 3 Comments

  1. Thanks alot Ali, your articles have helped me alot.
    After creating the new exchange server, assuming the database and the logs were stored in the default location in C drive of the previous server, how do I move them to the new exchange server. Do I use the windows server recovery process or do I just copy the database and log files to the new server? Will they mount correctly?

  2. Thanks a lot! I had a failed Exchange Server after a Cumulative Update. Your step by step guide helped me through it!!!

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