The archive GUIDs on source and target recipients don’t match

You like to offboard a mailbox from Exchange Online to Exchange On-Premises. This time you get the error: ArchiveGuidsDontMatchPermanentException: The archive GUIDs on source ‎’Simon Berry‎’ and target ‎’Simon Berry‎’ recipients don‎’t match. Source archive GUID: 00000000-0000-0000-0000-000000000000, target archive GUID: 48b31167-33e3-4cd7-baff-fe1017089d15.

In this article, you will learn why this happens, and the solution for the archive GUIDs on source and target recipients don’t match.

Error: ArchiveGuidsDontMatchPermanentException

We only want to offboard the primary mailbox from Exchange Online to Exchange On-Premises. So we use the below options in the migration batch.

We see the status failed with the error message:

Error: ArchiveGuidsDontMatchPermanentException: The archive GUIDs on source ‎’Simon Berry‎’ and target ‎’Simon Berry‎’ recipients don‎’t match. Source archive GUID: 00000000-0000-0000-0000-000000000000, target archive GUID: 48b31167-33e3-4cd7-baff-fe1017089d15.

Offboard the primary mailbox from Exchange Online PowerShell.

PS C:\> Get-Mailbox -Identity "Simon.Berry@exoip.com" | New-MoveRequest -OutBound -RemoteTargetDatabase "DB01" -RemoteHostName "mail.exoip.com" -PrimaryOnly -ArchiveDomain "exoip365.mail.onmicrosoft.com" -TargetDeliveryDomain "exoip.com" -RemoteCredential (Get-Credential exoip\administrator)

It will fail and show the error message:

The archive GUIDs on source 'Simon Berry' and target 'Simon Berry' recipients don't match. Source archive GUID:
00000000-0000-0000-0000-000000000000, target archive GUID: 48b31167-33e3-4cd7-baff-fe1017089d15.
    + CategoryInfo          : NotSpecified: (:) [New-MoveRequest], ArchiveGuidsDontMatchPermanentException
    + FullyQualifiedErrorId : [Server=PAXP190MB1743,RequestId=f1dbdc15-8ba5-4415-aca1-63988216ef45,TimeStamp=6/3/2022
   10:57:54 AM] [FailureCategory=Cmdlet-ArchiveGuidsDontMatchPermanentException] 355DC4F1,Microsoft.Exchange.Manageme
  nt.Migration.MailboxReplication.MoveRequest.NewModernMoveRequest
    + PSComputerName        : outlook.office365.com

Why do you get this error, and what is the solution for the error Error: ArchiveGuidsDontMatchPermanentException?

Solution for the archive GUIDs on source and target recipients don’t match

The solution is to set the same mailbox archive GUIDs on source and target.

Step 1. Get online mailbox archive GUID

Connect to Exchange Online PowerShell and run the Get-Mailbox cmdlet to get the ONLINE mailbox archive GUID.

PS C:\> Get-Mailbox "Simon.Berry@exoip.com" | ft Name,ArchiveGuid

Name        ArchiveGuid
----        -----------
Simon Berry 48b31167-33e3-4cd7-baff-fe1017089d15

Step 2. Get remote mailbox archive GUID

Run Exchange Management Shell on-premises as administrator and run the Get-RemoteMailbox cmdlet to get the ON-PREMISES mailbox archive GUID.

[PS] C:\>Get-RemoteMailbox "Simon.Berry@exoip.com" | ft Name,ArchiveGuid

Name        ArchiveGuid
----        -----------
Simon Berry 00000000-0000-0000-0000-000000000000

Step 3. Set remote mailbox archive GUID

Set the remote mailbox archive GUID the same as the online mailbox archive GUID from Exchange Management Shell.

[PS] C:\>Set-RemoteMailbox "Simon.Berry@exoip.com" -ArchiveGuid "48b31167-33e3-4cd7-baff-fe1017089d15"

Step 4. Resume mailbox move

Resume the mailbox migration in Office 365 Exchange admin center.

You can also resume the mailbox migration from Exchange Online PowerShell.

PS C:\> Get-MoveRequest "Simon.Berry@exoip.com" | Resume-MoveRequest

That’s it!

Read more: Find specific SMTP address with PowerShell »

Conclusion

You learned why the error the archive GUIDs on source and target recipients don’t match appears. First, connect to Exchange Management Shell and Exchange Online PowerShell to get the mailbox archive GUID. After that, set the same archive mailbox GUIDs on the source and target. As of last, resume the mailbox offboarding.

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