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Microsoft Outlook mobile app for iOS and Android is free and excellent. But how does it work in the Microsoft Outlook mobile app once you enable send from alias address in Office 365/Microsoft 365? There is no option to select the alias address and no input field to enter an alias address. So how do we get this working? In this article, you will learn how to send as alias from Microsoft Outlook mobile app.
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Send as alias from Outlook mobile app not working
Let’s look at what happens when we like to select an alias address from the mobile app Microsoft Outlook for iOS and Android.
Open the Outlook mobile app and configure the Office 365/Microsoft 365 account.
Compose a new message. Only the primary email address is available. You can’t select an alias address from the From field. Also the settings will not show any alias addresses to enable for that account.
In this example, John.Hamod@exoip.com is the primary SMTP address.
So how can we enable alias addresses in Microsoft Outlook mobile app?
How to enable Send as Alias in Outlook mobile app
To enable send as alias address in Outlook mobile app, go through these three steps.
1. Enable alias addresses to send from
Sign in to Outlook on the web. Click on Settings > View all Outlook settings.
Click on Mail > Compose and reply. Go to the section Addresses to send from.
You will see a list of the aliases that you can send from. Enable the alias addresses you want to appear in the Outlook mobile app.
Click on Save.
In this example, the alias address firstname.lastname@example.org is selected.
2. Reset account settings
Go to the Outlook mobile app > Settings.
Select the Office 365/Microsoft 365 account.
Click on Reset Account.
Click on OK to restart the app.
Note: Outlook will force restart and sync items and settings from the Office 365/Microsoft 365 server to Outlook mobile app. Nothing will happen to the Outlook mobile app settings.
Send as alias from Microsoft Outlook mobile app
Open the Outlook mobile app and click on compose email.
The From field shows a dropdown icon next to the primary SMTP address, which you can click on.
Select the alias address that you want to send from.
Verify that the alias address appears at the top. Next, send the email.
In our example, the alias address is email@example.com.
The alias address firstname.lastname@example.org appears on the recipient side.
Everything looks great.
Read more: Change default mailbox language »
You learned how to send as alias from Microsoft Outlook mobile app. After you enable Send from Alias feature in the tenant, it’s essential to enable the alias addresses in Outlook on the web settings. After that, reset the account in Microsoft Outlook mobile app so it will show the alias address from the send dropdown when composing an email.
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